Frequently Asked Questions
Find answers to common questions about Santa's personalized calls
No, the call your children will receive is not a pre-recorded message. Your children will have a real interactive conversation with Santa Claus thanks to our advanced artificial intelligence technology. Santa can respond naturally to your child's questions and reactions in real-time.
Santa will address your children by their first name, ask if they've been good, congratulate them on their good behavior, talk about the gifts they wish for, and make sure they've prepared their Christmas list. All this is possible thanks to the information you provide when placing the order. Santa is also able to improvise natural responses based on your children's reactions and questions.
We offer three call durations to suit your needs: 3 minutes (Santa's Workshop Call - a quick magical moment), 5 minutes (The Hero Story Call - our most popular option for a complete experience), and 10 minutes (The Complete Magic Call - for an extended magical adventure). Choose the duration that best fits your child's attention span and desired experience.
Our pricing is based on call duration: 3 minutes for €3.95, 5 minutes for €5.95, and 10 minutes for €7.95. With our current Black Friday promotion (40% off), prices start from just €2.37 per call! The calls are not premium rate and no additional costs apply. You receive a truly personalized, high-quality call from Santa with advanced technology that creates a magical experience.
Yes, absolutely! When ordering, you can provide information about multiple children (up to 5 children). The price remains the same for the chosen call duration. For multiple children, we recommend choosing a longer call duration (5 or 10 minutes) to ensure each child has enough time to talk to Santa. Make sure your children pass the phone to each other!
No worries! You can relaunch the call anytime from your order page. The link to access your order was sent to you by email. You maintain full control over when you wish to receive the call.
Yes! You can edit the call details (child's name, age, gift list, additional information) directly from your order page at any time before launching the call. This allows you to adjust the information to make the call even more personalized.
Absolutely! All payments are securely processed by Stripe, a global leader in online payments certified PCI-DSS Level 1. We do not store any card data on our servers. Your payment information is protected with 256-bit SSL encryption, the same technology used by major financial institutions.
The call comes from a standard French number: +33 07 57 59 03 07 (not premium rate). You will not pay any additional fees on your phone bill. The call is included in the reservation price. Tip: save the number in your contacts as 'Santa Claus' to avoid missing the call!
This service is offered by Euphony AI, a French simplified joint-stock company (SAS) registered with the Créteil Trade and Companies Register under SIREN number 990 299 372. Our headquarters is located at 4 Allée Django Reinhardt, 94110 Arcueil, France. For any questions, you can contact us at hohohocall@euphonyai.fr.
For any question, suggestion or technical problem, feel free to contact us by email at hohohocall@euphonyai.fr. We usually respond within 24 hours and are here to assist you at every step of your experience.
It's very simple! Click the 'Book now' button, fill in your child's information (name, age, gift list), enter your phone number and email, then proceed with secure payment. You'll then receive a link by email to manage your call and launch it whenever you want.